Made to Order items
This information is updated regularly, but please check before ordering if it is particularly important to you. We will confirm the timescale when we receive your order. If you need your item for a particular date (e.g. a birthday) then please mention this when you order so we can be sure it will be ready in time.
We work hard to keep our waiting times for Memory Quilts and Keepsake Cushions as short as possible. We have consistently high demand and balance this with keeping the team small so that every item gets the personal attention it deserves. We don’t want to rush the creation of your beautiful keepsakes! All orders are taken on a first come, first served basis. You can also book for a delivery date later in the year if you’d just like to get it secured, or ask us to pencil you in and let you know when we start taking bookings for the slot you’d like.
Once completed, made to order items are delivered by Royal Mail Special Delivery to mainland UK addresses. This guarantees delivery by 1pm on the next working day, requires a signature and is fully trackable. If you live outside the UK and would like to order from us please contact us to see if we can help you.
If you would like to purchase a made to order item as a gift, then please do consider purchasing one of our beautifully presented Gift Certificates – we can make these up for the specific product you have ordered, and book you in for the next delivery slot we have available.
Ready to Post items
Please allow 3-5 working days for delivery. If you require an item sooner (e.g. for a last minute gift) then please contact us before ordering, and we will do our best to help. Read-to-post items may be posted using regular Royal Mail or Parcel Force services, or occasionally an alternative courier. If you live outside the UK and would like to order from us please contact us to see if we can help you.